Help Desk FAQ’s

Help Desk FAQ’s

Please select from the list of topics below.  If you need additional assistance, please click here to contact the Help Desk.

MyRMU Portal

MyRMU portal is a one stop, single sign-on (SSO) page where students can access a variety of online services, which include their current course schedule, current grade report, degree audit, credential transcript, current billing, 1098-T forms, and Academic Advisor information.

The page also contains helpful Student Tools, additional RMU Resources, RMU Athletic information, and RMU News.

Your portal account is available within 1-2 business days after you apply at any RMU location.

You can retrieve your username and password for your online RMU accounts by accessing the MyRMU portal login page. There’s a link on the MyRMU portal login page that will take you to another page where you can retrieve your username and password. Once you retrieve your username and password, you will be able to log into any of your online RMU accounts through your MyRMU portal page.

*Please note that your username and password will work for all the online RMU accounts. Your password will remain the same throughout your academic career. Passwords can only be changed in your Email, Blackboard, and Livetext accounts.

Also, if you are a new student, your other accounts like email, blackboard, etc. do not get created until a week prior to the start of your first quarter (Friday before the start of your first quarter). If you cannot access your accounts during the first week of the quarter, you can visit the Help Desk Support Request page to submit a help desk ticket. The Help Desk will respond to your ticket within 1-2 business days.

You can access the login page by going to www.robertmorris.edu, and on the top-right corner, select Quick Links, and then select MyRMU.

Or you can go to rmuapp.robertmorris.edu/rmulogin on any web browser to access the login page.

If you experience any trouble with accessing your MyRMU portal account, please complete the Help Desk Support Request. Fill out the form, provide alternate contact means (phone number and/or alternate email), and specify the problem you’re experiencing. The Help Desk will respond to your trouble ticket within 1-2 business days.

The MyRMU portal account requires an actively enrolled student in order to update the academic information. Alumni will not have access to a portal account, however, they can continue receiving support for their other accounts by visiting the Help Desk Support Request. Here, you can submit a trouble ticket and specify the account you wish to access. The Help Desk will respond to your trouble ticket within 1-2 business days.

Email

You can retrieve your username and password for your online RMU accounts by accessing the MyRMU portal login page. There’s a link on the MyRMU portal login page that will take you to another page where you can retrieve your username and password. Once you retrieve your username and password, you will be able to log into any of your online RMU accounts through your MyRMU portal page.

*Please note that your username and password will work for all the online RMU accounts. Your password will remain the same throughout your academic career. Passwords can only be changed in your Email, Blackboard, and Livetext accounts.

Also, if you are a new student, your other accounts like email, blackboard, etc. do not get created until a week prior to the start of your first quarter (Friday before the start of your first quarter). If you cannot access your accounts during the first week of the quarter, you can visit the Help Desk Support Request page to submit a help desk ticket. The Help Desk will respond to your ticket within 1-2 business days.

If you have already retrieved your username and password, you will be able to log into any of your online RMU accounts through your MyRMU portal page. Remember, the username and password is the same for all of your online RMU accounts unless your email, blackboard, or livetext password was changed.

Or, you can access the login page by going to www.robertmorris.edu, and on the top-right corner, select Quick Links, and then select Email.

Alternately, you can go to mail.robertmorris.edu on any web browser to access the login page.

Please note, your RMU email will require @robertmorris.edu for the username. This will be the only account that will require it.

Follow the below steps to change your RMU Email password:

  1. Log into your RMU email account
  2. In the top right corner click the Gear icon, and select Settings
  3. Click the Accounts tab
  4. Click the Google Account Settings link
  5. Click the Signing in to Google link from the Sign-in & security tab
  6. Click the Password box on the lower-left corner on the right side of the screen
  7. Enter your current password and type the new password you would like
  8. Click Save
  9. Log off and log back into your email account to ensure if you’re able to log in with the password you changed it to

Follow the below steps to forward your RMU Emails to another email account:

  1. Log into your RMU email account
  2. In the top right corner click the Gear icon, and select Settings
  3. Click the Forwarding and POP/IMAP tab
  4. Click the Add a forwarding address button in the middle
  5. Enter your alternate email address (additional settings may need to be done on the address you forward to)
  6. Click Next and Proceed and Ok
  7. Enter the confirmation code send to that email account in the Verify box and click the Verify button
  8. Click the Forward a copy of incoming mail to radio button and specify the preference settings
  9. Scroll down and click Save Changes
  10. Your email account is now forwarding emails to your alternate email account

If you cannot access your account and would like a password reset, please visit Help Desk Support Request.  Complete the form, provide alternate contact means (phone number and/or alternate email), and specify that you need your email password reset. The Help Desk will respond to your trouble ticket within 1-2 business days.

Email accounts will stay active for students with a degree attained from RMU.

Android device*:

*Please note, depending on your device’s manufacturer, version, etc., the steps may be different, however, the settings found below will assist in setting up the account to your device.
  1. On your device, go to your applications list, and select Email
  2. For Email address, type your @robertmorris.edu address here. Type the password for this account
  3. Select Next
  4. For What type of account, select IMAP account
  5. For username, add the @robertmorris.edu in the end
  6. For IMAP server, type imap.gmail.com and use port 993 (if it asks)
  7. Security type should be SSL (Accept all certificates)
  8. Click Next
  9. For SMTP server, type smtp.gmail.com and use port 465 (or 587/TLS Accept all certificates if you have trouble sending emails)
  10. Security type should be SSL for 465 (Accept all certificates)
  11. Click Next
  12. Email check frequency can be set to your specific configuration. For best battery life, select Never, however, you will need to open your Email App in order to receive new emails. Every Hour would be the best selection if you want the automatic process of retrieving e-mail
  13. For Give this account a name, you can type RMU Email. For your name, type the name you want your contacts to see as you send emails out with your device (Usually first and last name)
  14. Your RMU email account is now accessible with your mobile android device. If you have any questions, please contact us and the Help Desk team will be glad to further assist you

iOS iPhone/iPod Touch/iPad:

If you haven’t already set up an email account on your iOS device, follow the below instructions 1-9. If you already have an email account set up and you want to add your RMU email as an additional account, on the home screen, select Settings -> Mail, Contacts, Calendars -> Add Account, and follow instructions 2-9 below.

  1. On your device, select the Mail app from your home screen.
  2. In the Mail app, select Microsoft Exchange.
  3. In Email, put your Robert Morris Email with @robertmorris.edu (i.e, rmorris@robertmorris.edu).
  4. Leave Domain blank.
  5. In Username, put your RMU email address again with @robertmorris.edu (i.e, rmorris@robertmorris.edu).
  6. In Password, put your password to your RMU email account.
  7. In Description, type RMU Email, or anything that will distinguish that this is your RMU email account.
  8. Select the Next button on the top-right corner.
  9. The Server line will pop up. For Server, type m.google.com and click Next
  10. Select the Services you want to sync and Click Save.
  11. Open the apps on your device according to the services that you synced (Mail, Contacts, Calendar). The app will sync with your account.
  12. The sync icon on the top left will disappear once everything has been synchronized. If you have any questions, please s  contact us and the Help Desk team will be glad to further assist you
Please note: If you see an error message saying “Invalid Password”, you may need to unlock your account by solving a short CAPTCHA. To unlock your account, ensure you are logged into your RMU email account, visit:
https://www.google.com/accounts/UnlockCaptcha
 Also, if you are trying to link a calendar in your email, and it’s not showing on your iOS device, you can edit the calendars you want to see through your RMU email account. You will need to be logged in to your RMU email account through a web browser, and click the following link:

https://www.google.com/calendar/iphoneselect

If your emails are grouping together, and would like to receive them one by one, you can follow the below instructions on how to take your email account off of conversation view:

  1. Log into your RMU email account
  2. In the top right corner click the Gear icon, and select Settings
  3. In the General tab, change Conversation View to Off
  4. Scroll down and click the Save Changes button. Your emails are now off Conversation Mode

You can access the login page by going to www.robertmorris.edu, and on the top-right corner, select Quick Links, and then select Email.

Alternately, you can go to mail.robertmorris.edu on any web browser to access the login page.

Please note, your RMU email will require @robertmorris.edu for the username. This will be the only account that will require it.

If you have forgotten your username and/or password to your RMU email account, please visit Help Desk Support Request.   Complete all form fields and specify that you need your account information and/or a password reset to the account. The Help Desk will respond to your trouble ticket within 1-2 business days.


Blackboard

You can retrieve your username and password for your online RMU accounts by accessing the MyRMU portal login page. There’s a link on the MyRMU portal login page that will take you to another page where you can retrieve your username and password. Once you retrieve your username and password, you will be able to log into any of your online RMU accounts through your MyRMU portal page.

*Please note that your username and password will work for all the online RMU accounts. Your password will remain the same throughout your academic career. Passwords can only be changed in your Email, Blackboard, and Livetext accounts.

Also, if you are a new student, your other accounts like email, blackboard, etc. do not get created until a week prior to the start of your first quarter (Friday before the start of your first quarter). If you cannot access your accounts during the first week of the quarter, you can visit the Help Desk Support Request page to submit a help desk ticket. The Help Desk will respond to your ticket within 1-2 business days.

If you are a new student, your blackboard will not get created until a week prior to the start of your first quarter (Friday before the start of your first quarter). If you cannot access your accounts during the first week of the quarter, you can visit the Help Desk Support Request to submit a help desk ticket. The Help Desk will respond to your truble ticket within 1-2 business days.

Follow the below steps to change your RMU Blackboard password:

1. Log into your blackboard account.

2. On the left, click the Personal information link.

3. Click the Change password link.

4. Enter your current password and type the password you would like.

5. Log off and log back into your blackboard account to ensure that you’re able to log in with the new password.

Your instructor is the first point of contact for general Blackboard related questions. If your question requires escalation, please contact the Help Desk by submitting a Help Desk Support Request.  Complete the form, provide alternate contact means (phone number and/or alternate email), and specify the problem you’re experiencing. The Help Desk will respond to your trouble ticket within 1-2 business days.

Blackboard accounts require an actively enrolled student in order to update the academic information. Alumni will not have access to Blackboard six months after graduation, however, they can continue receiving support for their other accounts by visiting the Help Desk Support Request page. Here, you can submit a trouble ticket and specify the account you wish to access. The Help Desk will respond to your trouble ticket within 1-2 business days.


Library Databases

You can access the login page by going to www.robertmorris.edu, and on the top-right corner, select Quick Links, and then select Library. On the left side, select Databases. Then, you can select the database you wish to access (ie., Ebsco, Galenet, Lexis-Nexis, etc.)

Or, you can go to http://robertmorris.edu/library/ on any web browser to access the databases.

If you are trying to access the databases outside of RMU, you will need to enter in your username and password. You can retrieve your username and password here.

If you experience any trouble with accessing the Library databases, please contact the Help Desk by submitting a Help Desk Support Request. Complete the form, provide alternate contact means (phone number and/or email), and specify the problem you’re experiencing. The Help Desk will respond to your trouble ticket within 1-2 business days.


Misc.

If you are a currently enrolled student or faculty/staff at any Robert Morris University location, you can purchase Microsoft Office at a reduced cost at:

robertmorris.onthehub.com

You will need to create and verify your account. If you have any questions, please click here to contact the help desk.

Please contact Human Resources with any questions regarding your e-mail address and/or password.